Claims

Our claims philosophy

Hiscox takes seriously our duty to handle claims and observe the principle of utmost good faith in all our dealings with our customers. Our mission to provide a claims handling service based on fairness and common sense takes precedence in every situation.

We strive to provide a speedy, efficient, courteous and fair handling of our customers’ claims in an effort to minimise the disruption to their lives, and if applicable, their businesses. We endeavour to provide our customers with certainty regarding the handling of their claim.