If you are notified of a loss and need to contact us to register a commercial property claim on behalf of your client, please contact us immediately on one of the following claims lines:
0845 213 8899 (choose option 2)
Our UK based Claims Underwriters are available from 9:00- 17:30, Monday to Friday.
If your client has an emergency at the business premises and requires the immediate assistance of a tradesperson, please call us on 0870 241 6257 (available 24 hours a day). We suggest that the client makes this call themselves as key information about the incident will need to be captured, along with their availability for a tradesperson to visit in order to resolve the emergency.
Alternatively, you can notify the claim in writing by fax on 020 7448 6923, by e-mail to firstname.lastname@example.org or by post to:
PO Box 420
If a claim has already been made to us, please contact the relevant Hiscox Claims Underwriter directly or call the phone number quoted above giving our claim reference, or the policy number.
If your client has business travel insurance with us
For 24 hour emergency medical assistance while your client is travelling abroad, please contact:
+44 208 290 4442
Please note that this service is only available if your client has taken out travel insurance with us. We suggest that the client makes this call themselves as key information about the incident will need to be captured to ensure that the best possible assistance and advice can be given.
For advice on employment, prosecutions, health and safety, sex discrimination, tax and European law, please contact DAS Legal Expenses Insurance Company Limited on 0870 050 3030. Please note that DAS will be need to discuss the claim directly with the client.
For all claims it would be helpful if you could provide the Hiscox policy number and full details of the claim, including the date, amount and circumstances.