Claims for events insurance clients

How to make a claim

At Hiscox we pride ourselves on our experienced and customer-focused claims service. With event cancellation and curtailment claims we work on the basis that ‘the show must go on’ and find that a fast and effective response can often provide the assistance an event organiser needs to avoid cancelling all or part of their event.

We always recommend that you notify us of a client’s potential problem in advance of the event start date if possible, or if a problem arises on the day, that you contact us as soon as you can.

You should notify us of any claims using the contact details below:

+44 (0)20 7481 2900 (9am – 5pm weekdays)
+44 (0)1424 850 333 (outside these hours)

Mr Phil Humphrey
Claims Department
ICAS a division of the IAS Group
Maylord House
68 Leman Street
London
E1 8EU

What you need to make a claim

If you need to make a claim you will need to provide your policy number and full details of the claim, including the date, amount and circumstances.


If you have any feedback on this broker centre claims section please email lisa.kerry@hiscox.com