How to make a claim
At Hiscox we always try to go the extra mile to provide a speedy, efficient, courteous and fair handling of your client’s claim to minimise the disruption to their lives.
We know how frustrating it can be to have to repeat yourself to different people every time you call, so if the claim cannot be settled immediately, you will be allocated a dedicated Claims Underwriter who will take you through the claims process and handle the claim to conclusion.
If you are notified of a loss and need to contact us to register a liability claim on behalf of your client, please contact us immediately on one of the following claims lines:
In the UK: 0845 213 8776
If you are overseas: +44 1206 773776.
Our UK based Claims Underwriters are available from 9:00 - 17:30, Monday to Friday.
Alternatively, you can notify the claim in writing by fax on 020 7448 6923, by e-mail to hicliability.claims@hiscox.com or by post to:
Hiscox Claims
PO Box 420
Sittingbourne
Kent
ME10 1WB
If a claim has already been made to us please contact the relevant Hiscox Claims Underwriter directly or call the phone number quoted above giving our claim reference, or the policy number.
For confidential legal advice on personal tax matters, and for family legal protection claims, please contact DAS Legal Expenses Insurance Company Limited on 0800 731 3548. Please note that DAS will need to discuss the claim directly with the client.
For all claims it would be helpful if you could provide the Hiscox policy number and full details of the claim, including the date, amount and circumstances.
What you need to make a claim
The more information that we receive at the point that the claim is notified to us, the better placed we are to determine the right next step for the claim and defend it where appropriate. It is very important that your client does not accept any responsibility for damage or loss caused to a third party, and all correspondence received from the third party or anyone acting on their behalf (e.g. insurers, solicitors or claims management firms) is passed to us immediately and not responded to.
Please ensure that you provide us with full details of the incident, including what happened, when, where and how, along with any supporting documentation that your client my have.
If you have any feedback on this broker centre claims section please email lisa.kerry@hiscox.com
