At Hiscox we always try to go the extra mile to provide a speedy, efficient, courteous and fair handling of your client’s claim to minimise the disruption to their personal lives or business.
We know how frustrating it can be to have to repeat yourself to different people every time you call, so if the claim cannot be settled immediately, you will be allocated a dedicated Claims Underwriter. They will provide their direct contact details at the outset and help you and your client through the claims process to conclusion.
If you are notified of a loss and need to contact us to register a claim on behalf of your client, please contact us immediately using the relevant phone number or email address as shown in the contacts page.
What you need to make a claim
The more information that we receive when we are notified of a claim, the better placed we are to determine the right next step for the claim; in fact, having more information may enable us to settle the claim there and then.
We don’t ask you to complete claim forms as we appreciate that this is a hassle for the customer and yourselves, and can slow down the claims process. However, there is still some key information that we will require in order to consider a claim. In order to help you capture the right information from your client at the outset, please click here for guidance on the information we may require, based on the type of claim.
For all claims it would be helpful if you could provide the Hiscox policy number and full details of the claim including the date, amount and circumstances.
Crisis containment cover
If your client has crisis containment cover as part of their policy which they feel may need to be invoked, please notify Hiscox in the first instance or, if out of hours, refer to the schedule for contact details in order to notify the crisis containment provider.