When to make a claim
In the unfortunate event that your client needs to make a claim on their Hiscox Professional Indemnity insurance policy, you will have direct access to our experienced, UK based claims team who will do all they can to assist your client with their problem.
If your client has been notified of a problem with their work which is likely to lead to a claim against their business for compensation, even if they disagree with the complaint being made, please let us know as soon as possible. Any withholding of payment and suggestions of a complaint should also be notified. Similarly, if your client becomes aware of a shortcoming in their work it is recommended that you contact us. If in doubt, it is always best to notify us.
How to make a claim
To notify us of a claim or potential claim please click here for our tailored Professional Indemnity notification form which contains guidance for your clients on the key details to provide, in addition to supporting documentation. If you, or your client, prefer not to use this claim form please provide an account of the problem in addition to the relevant documents.
These may include a letter of claim if applicable and any subsequent correspondence, the contract/terms of engagement/letter of appointment between your client and the claimant or, if unavailable, a brief outline as to the working relationship between the parties. A chronology of events leading up to the problem and your client’s view as to whether they are open to criticism would also be useful to send to us. You should also include contact details of the key people involved. Please also ask your client for information on the likely amount of the claim, or if not known, their estimations as to the value.
Please always ensure you provide your client’s Hiscox policy number.
Once completed, please send the notification to us either by email to hicliability.claims@hiscox.com or fax to +44 (0) 8704 023 313, or by post to:
Hiscox Claims
PO Box 420
Sittingbourne
Kent
ME10 1WB
Crisis containment cover
If your client has crisis containment cover as part of their policy which they feel may need to be invoked, please notify Hiscox in the first instance or, if out of hours, please refer to the schedule for contact details in order to notify the crisis containment provider.
Once a claim has been notified
A dedicated Professional Indemnity Claims Underwriter will contact you providing a unique claim reference and their direct contact details.
At Hiscox, we aim to proactively manage each claim or circumstance notified to us in order to provide the best possible service to your clients. Providing the background information in relation to the claim will assist in assessing policy coverage and, if cover is confirmed, in forming a solid strategy to discuss with you and your client in order to respond to the problem.
