How do I become a Hiscox broker?
In the first instance please contact a Hiscox underwriter using our contact sheet. Following this we may ask you to complete a Hiscox Agency Application Form.
Approved services
My client needs a valuer/surveyor/shipper/security consultant/etc. Can you help?
Hiscox Approved Services offers you a selection of approved product and service providers throughout the UK. Hiscox policyholders will also benefit from specially negotiated discounts, ensuring value for money. Please click here for more information. Alternatively please call Hiscox customer services on 0870 084 3777.
Underwriting
What is your minimum premium?
The minimum premium for fine art polices underwritten by Hiscox Insurance Company Limited is £350 plus IPT.
Documents
Where can I download, print and order Hiscox documents?
Proposal forms can be downloaded and printed directly from the website where all relevant documentation can be found in our document centre. Pre-printed copies of proposal forms are also available, along with other Hiscox literature, through the stationery ordering service.
Contacting Hiscox
Where can I find underwriter contacts?
To contact Hiscox Insurance Company Ltd please refer to our contact sheets. To contact the Fine Art, Museums & Galleries team please call 020 7448 6201.
Claims
How do I notify a claim?
Claims contacts, along with all other contact details, can be found in our contact sheets or in the policy wording.
Direct debits (not applicable to business underwritten at Syndicate 33 at Lloyd’s)
Where do I find a direct debit instruction form?
Direct debit instruction forms can be downloaded and printed here.
Alternatively direct debits can be set up over the phone with our Direct Debits team on 0845 074 6726 - the person calling must be named on both the policy and the bank account from which the direct debit will be taken. Due to data protection regulations we cannot accept direct debit instructions over the phone from a third party.
Is a scanned copy of the direct debit instruction form accepted?
Yes - a scanned or faxed copy of the direct debit mandate is acceptable, as long as it has been signed by the client.
Can I set up a direct debit on behalf of a client?
We cannot accept direct debit instructions over the phone from a third party, however clients can set up direct debits over the phone with our Direct Debits team on 0845 074 6726 - the person calling must be named on both the policy and the bank account from which the direct debit will be taken.
We will accept a completed direct debit mandate form which has been signed by the client.
Who do I contact if I have a query on a direct debit?
All direct debit queries should be directed to our Direct Debits team on 0845 074 6726.
Accounts
Who do I contact with an accounts query?
All accounts queries should be directed to our credit control team on 0845 074 6741.
Financial rating
What is your current financial rating?
For our current financial rating please click here.
